Privacy Policy

Effective Date: [29-04-2026]

DeCarlo Contracting, LLC (“DeCarlo Contracting,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through decarlocontracting.com, phone calls, emails, forms, project communications, and related services.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website or services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect both personal and non-personal information related to project inquiries, inspections, estimates, construction services, insurance-related communications, and customer support.

a) Personal Information

When you contact us, submit forms, request services, or communicate with our company, we may collect:

  • Full name
  • Email address
  • Phone number
  • Property address
  • Mailing address
  • Insurance carrier information
  • Claim numbers
  • Project details
  • Photos or documents submitted by you
  • Communications related to your project

This information may be collected through:

  • Website forms
  • Phone calls
  • Emails
  • SMS/text messaging
  • Inspection appointments
  • Signed agreements or project documents

b) Non-Personal Information

We may automatically collect technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website activity
  • Referral sources
  • Time spent on the website

This information helps improve website performance, functionality, security, and user experience.


2. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Schedule inspections and appointments
  • Provide estimates and project information
  • Communicate regarding projects, scheduling, or services
  • Coordinate with suppliers, subcontractors, or insurance carriers where applicable
  • Improve our website and customer experience
  • Maintain internal project records
  • Process payments and project documentation
  • Comply with legal obligations
  • Protect against fraud, misuse, or unauthorized activity

We may also use photographs or project-related content for documentation, training, quality control, marketing, website content, advertising, or portfolio purposes unless otherwise requested in writing by the homeowner.

We do not sell or rent personal information to third parties.


3. Communication Consent

By submitting information through our website or communicating with DeCarlo Contracting, you consent to receiving communications related to:

  • Estimates
  • Scheduling
  • Inspections
  • Project updates
  • Customer support
  • Service follow-ups

Communications may occur through:

  • Phone calls
  • Emails
  • SMS/text messages

Message and data rates may apply. Consent is not a condition of purchase.

You may request to opt out of non-essential communications at any time.


4. Insurance & Project Information

Certain projects may involve communication with insurance carriers related to construction scope, supplements, repairs, estimates, or project documentation, as permitted under applicable Ohio law.

We may collect and store:

  • Insurance carrier names
  • Claim numbers
  • Scope documentation
  • Project-related communications
  • Property damage documentation

This information is used solely for project coordination, claim-related communication, and construction services.


5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Remember user preferences
  • Improve marketing performance

You may disable cookies through your browser settings; however, some portions of the website may not function properly.


6. Sharing Of Information

We may share information only when reasonably necessary for business operations, including with:

  • Website hosting providers
  • Analytics providers
  • Payment processors
  • Software or CRM platforms
  • Insurance carriers
  • Material suppliers
  • Subcontractors involved in your project
  • Legal or regulatory authorities when required by law

We do not sell customer information to third parties.

We may disclose information when necessary to:

  • Protect company rights
  • Prevent fraud or misuse
  • Enforce agreements
  • Comply with legal obligations
  • Respond to lawful requests

7. Data Retention

We retain project and customer information only for as long as reasonably necessary for:

  • Business operations
  • Warranty support
  • Legal compliance
  • Tax and accounting requirements
  • Insurance documentation
  • Recordkeeping purposes

When information is no longer required, we may securely delete, archive, anonymize, or destroy records in accordance with reasonable business practices.


8. Data Security

We implement commercially reasonable administrative, technical, and organizational measures to help protect your information from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or internet storage is completely secure. As a result, we cannot guarantee absolute security of transmitted or stored data.


9. Third-party Services

Our website may utilize third-party tools or services, including but not limited to:

  • Analytics providers
  • Embedded content
  • Maps
  • Plugins
  • Scheduling tools
  • Payment systems
  • Social media integrations

These third parties may collect information according to their own privacy policies.

DeCarlo Contracting is not responsible for the privacy practices or content of third-party services or websites.


10. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years old.

If we become aware that such information has been submitted, we will take reasonable steps to delete it.


11. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent for certain communications
  • Request information regarding how your data is used

Requests may be submitted using the contact information listed below.

Certain information may still be retained where required for legal, warranty, accounting, contractual, or operational purposes.


12. Confidentiality & Project Protection

DeCarlo Contracting takes reasonable measures to protect project-related information, internal documentation, pricing structures, communications, and operational processes.

Certain project information may be considered confidential or proprietary as outlined in signed project agreements.


13. Limitation Of Liability

While we take reasonable precautions to protect customer information, DeCarlo Contracting shall not be held liable for damages arising from:

  • Unauthorized third-party access
  • Cybersecurity attacks
  • Data breaches beyond reasonable control
  • Internet transmission vulnerabilities
  • Third-party platform failures

Our liability shall be limited to the maximum extent permitted under applicable law.


14. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the State of Ohio.

Any disputes arising under this Privacy Policy shall be handled exclusively in the appropriate state or federal courts located in Franklin County, Ohio.


15. Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.


16. Contact Information

DeCarlo Contracting, LLC
6545 Market Ave North, Suite 100
North Canton, OH 44721

Phone: (330) 439-0276
Email: info@decarlocontracting.com

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